Are you from the public sector?
Are you from the public sector?
Here you will find the most frequent questions and answers regarding the topic of accessibility with AccessGO.
Top brands - one intelligent solution: Businesses, agencies, and organizations from all industries use AccessGO for digital accessibility.
Accessibility is mandatory for both businesses and public institutions. If you’re unsure whether your organization is required to comply with accessibility regulations, simply take the Accessibility Test above.
95% of websites are not accessible. If you haven’t consciously addressed it yet, barriers likely exist. Simply contact us and let an expert review your website for free.
Our software works with all common content management systems such as WordPress, Typo3, Shopify, Drupal, Joomla, Wix, Squarespace, Gambio, Jimdo, Magento, Contao, BigCommerce, OXID, and many more.
Implementation usually takes only a few minutes. You will receive a JavaScript code that you can insert into your website.
The AccessGO script loads fully asynchronously and has no negative impact on your website’s loading speed or performance. In fact, the automatically generated alt texts for your images can even improve your SEO rankings.
When it comes to data privacy, AccessGO is fully GDPR compliant. Our AI is used exclusively to analyze and describe publicly accessible images. Sensitive user data – such as information entered into forms or during the checkout process—is never collected or transmitted to an AI.
Many agencies value AccessGO because our tools resolve particularly time-consuming and monotonous barriers and, furthermore, provide clarity on which barriers still exist and may need to be fixed manually. Therefore, we also offer agencies a special partner program.
Yes, absolutely. In practice, a relaunch often drags on for many months. During this transition period, you remain fully liable legally and risk official audits or warnings. AccessGO is the perfect bridge solution here: once integrated via script, it protects and optimizes your current site immediately, without you having to invest expensive developer hours in an expiring system.
During your website relaunch, you’ll need to determine whether the new site is already accessible or if certain elements still need to be made compliant. Our Audit & Monitoring solution helps you and your agency identify accessibility issues efficiently throughout the process.Once the relaunch is complete, your AccessGO license can be transferred to the new website quickly and at no additional cost.
Implementation usually takes only a few minutes. You will receive a JavaScript code that you can insert into your website.
Our widget works on all websites / all CMS systems.
Our software works with all common content management systems such as WordPress, Typo3, Shopify, Drupal, Joomla, Wix, Squarespace, Gambio, Jimdo, Magento, Contao, BigCommerce, OXID, and many more.
No, but the functions of the widget cover many of the most common and important barriers that your users might encounter.
Our complete solution also includes other products that are important for the full accessibility of your website. Learn more about this in the navigation under “Features”.
No, our widget is developed for fast loading times and mobile optimization.
In the backend under “Widget”, the color and position can be individually adjusted. The color is adjusted via a color code, and the position via a selection or an individual trigger.
No. A visual visitor widget (often a stick figure or gear symbol for contrast and font size) only covers approx. 10% to 20% of the legal requirements. Blind people or persons who rely on keyboard operation require structural adjustments deep in the source code (e.g., alt texts for images, logical link descriptions, skip links). It is precisely these deep-seated barriers that AccessGO’s auto-optimization solves in the background – something that free widgets and simple scanners cannot provide.
All web pages on your domain are checked for missing alt text and provided with AI-generated text.
A maximum of 5,000 images per domain can be generated automatically. If you need more, simply contact us.
Automatically generated alt texts can be viewed in the tool and edited individually. Existing alt texts are not overwritten. However, the monitoring points out potentially deficient texts.
In that case, we recommend deleting all alt texts. The system will then detect what is missing and automatically create new alt texts.
Images without alt text are clearly displayed in the tool and can be edited individually. The system automatically detects decorative images in many cases and sets the alt text to “”. Additionally, images can be manually marked as decorative.
No. The alt texts are stored and displayed in our system. However, they can be transferred to the CMS manually.
Yes, the BFSG and WCAG 2.1 require alt text for images. Missing alt text is a major barrier for people with visual impairments.
Yes, AccessGO automatically improves your website’s keyboard accessibility.
Improved keyboard accessibility makes it possible to use a website without a mouse, meeting key WCAG requirements. With the integrated skip links, users can switch directly between different sections of the website. In addition, a focus outline in the widget’s primary color highlights the current selection and makes orientation easier. When navigating by keyboard, the user is also actively notified if an element opens a new tab.
95% of websites are not accessible. If you haven’t consciously addressed it yet, barriers likely exist. Simply contact us and let an expert review your website for free.
No. PDF files are not automatically made accessible. Linked PDFs should be manually checked and replaced if necessary.
AccessGO analyzes your website automatically based on over 110 WCAG 2.1 checkpoints (A and AA). You receive clear reports with prioritized recommendations for action.
By default, the monitoring takes into account the legally relevant AA standard as well as additional best practices that go beyond WCAG requirements and further improve user-friendliness.
Optionally, we also provide information on level AAA, for example for public bodies and authorities.
ARIA labels, forms, and the heading structure are not automatically adjusted, but are reliably detected and clearly identified by the monitoring.
Yes. With the browser assistant, you can see the barriers detected in the monitoring directly on your website. The affected elements are highlighted and supplemented with specific instructions for remediation.
“The browser assistant is a tool from AccessGO that allows you to make barriers visible directly on your own website – in context and in the right place.
It shows, among other things:
This allows developers, editors, or agencies to find and fix barriers more quickly and specifically.”
Setup is completed in two simple steps:
The Browser Assistant starts directly on your page.
Note: The display of monitoring results is only available with PRO subscriptions.
The browser assistant shows you barriers directly on your website – clearly laid out, color-coded, and exactly at the affected location.
Developers see:
This makes errors easier to understand and fix in a targeted way. Additionally, you can directly check alt texts of images and improve them if needed. This saves time and makes implementation significantly more efficient.
No, every website / domain requires its own Accessibility Statement.
Yes, these fields are clearly marked in the draft text. Please check your generated Accessibility Statement carefully – especially for the accuracy of your contact details and for completeness.
If you are aware of existing barriers, please also state these and your planned handling of them in the statement.
If it has been nearly a year since your Accessibility Statement was last generated, we will inform you, just as we will if there are changes to the legal requirements for the declaration.
All prices mentioned on this page are net prices plus statutory VAT.
The contract term is 12 months and is automatically extended unless terminated in due time.
Payment is made annually in advance. You will receive a corresponding invoice by email and can also access it at any time in your AccessGO account.
Yes, an upgrade to the PRO package is possible at any time.
You can test AccessGO free of charge. A refund after purchase is not provided for.
If you do not cancel, the contract is automatically extended for another 12 months at the then-current conditions. Termination is possible at any time up to 3 months before the end of the term.
Yes. Individual conditions can be agreed upon for five or more domains. Please feel free to contact us directly for this.
In principle, every domain requires its own license and its own accessibility statement. However, since connected sites (such as school websites of a municipality, sub-brands, or international country shops) are often technically based on the same template, we offer fair, tailored package and bundle prices for this. Just talk to us about your setup – we will find a solution that protects your budget.
No. The AccessGO widget does not set any cookies. If it only loads after consent in the cookie banner, there is a configuration error. Please ensure that the widget is not blocked by the cookie banner. Accessibility must not be made dependent on cookie consent.
Yes, multiple websites can be managed in one account, but each requires its own license.
Yes. The account can be set up and maintained by a supporting agency.
Domains can be added at any time. An independent annual subscription is activated for each additional domain.
Payment by invoice is generally not provided for. The regular payment methods are credit card, SEPA direct debit, and PayPal. If none of these payment methods are possible for you, please contact us.
Yes, multiple users can be managed within a single account. Depending on the plan, additional users can be invited and assigned to specific domains: the PRO plan includes one additional user, while the PRO+ plan allows up to five additional users to be added. Each user has access only to the domains assigned to them, while account management, invoices, and subscriptions are managed exclusively by the account owner.
Yes. AccessGO is particularly suitable for public bodies with an accessibility obligation. If required, information on AAA criteria is also provided.
Our support can be reached by email and will take care of resolving your inquiries quickly.
Yes, PDFs provided digitally (such as forms, statutes, official gazettes, or brochures) also fall under the legal guidelines. Since manual adjustment is extremely time-consuming, AccessGO offers an integrated PDF optimization service: you upload the document to your dashboard and our technology automatically corrects the structure, metadata, and alt texts. Within 24 hours, you will receive a PDF back that is usually over 95% accessible.
Find out in 60 seconds if and where your website violates the Accessibility Improvement Act (BFSG). Identify real legal risks and usability issues.
Over 4,200 websites already checked from eCommerce, municipalities & medium-sized businesses.
No matter how many pages.
No matter your revenue.
€39
/ month (net)
equivalent to €468 / year
AI-powered accessibility — fast and always on.
All-in-one solution with expert audit & automated monitoring.
Talk to our experts to build a custom plan.
Built for your scale — custom limits and dedicated support.
€69
/ month (net)
equivalent to €828 / year
AI-powered accessibility — fast and always on.
All-in-one solution with expert audit & automated monitoring.
Talk to our experts to build a custom plan.
Built for your scale — custom limits and dedicated support.
